Timemore is a pioneering coffee equipment brand dedicated to creating high-quality products that encourage people to slow down and appreciate the finer details of coffee brewing. Our designs seamlessly blend professional functionality with aesthetic beauty, enhancing the coffee experience for both professionals and enthusiasts.

Timemore was officially founded in July 2012, with a vision to redefine coffee equipment by integrating craftsmanship, design, and functionality.

Timemore’s products are known for their innovative design, precision engineering, and user-friendly features. Many of our products have received prestigious design awards such as the iF Design Award, G Mark, and Red Dot Design Award.

We specialize in high-quality coffee grinders, kettles, scales, drippers, and brewing accessories, designed for both home brewers and professional baristas.

TIMEMORE has a global presence, with products available in over 96 countries. You can purchase our products through the following channels:

• Official Website: www.timemore.com
• Amazon: TIMEMORE Amazon Store
• Authorized Distributors & Retailers Worldwide: Find a Store

Yes! Timemore expanded into international markets in 2016 and has since seen rapid global growth. In 2020, our international sales increased by 700%, and we continue to expand across multiple channels.

• 2015 – Launched our original product line, becoming a leader in China's coffee equipment industry.
• 2018 – Became the top-selling pour-over coffee equipment brand in China.
• 2020 – Established a manufacturing center in Guangdong and introduced popular products like the Chestnut C.
• 2022 – Achieved record-breaking success on Kickstarter with our electric grinders.
• 2023/24 – Expanded global direct-to-consumer sales, including Amazon and our official website.

Timemore is built on the idea of combining craftsmanship, design, and coffee culture to create products that enhance the brewing experience. We believe in "slow living"—taking time to enjoy coffee as a ritual, rather than just a routine.

Timemore has official distributors in many countries worldwide. To check if there is an authorized distributor in your region,
please visit our International Dealers' Page for more details.
|If you’re interested in becoming a distributor, feel free to contact us directly at hello@timemore.com.

You can track your order here. If you need further assistance, please contact our customer service at hello@timemore.com.

We accept PayPal, Visa, Mastercard, American Express, UnionPay, Shop Pay, Google Pay, and Apple Pay.

To ensure fast shipping, we process orders within 1–4 hours (excluding weekends and holidays). If you need to modify or cancel your order, please email our customer service at hello@timemore.com or message us on social media as soon as possible. We’ll do our best to assist you.

Standard shipping typically takes 2–8 business days, while expedited shipping takes 2–5 business days.
(Shipping times may vary depending on your shipping address and the logistics provider.)

We offer free shipping on orders over $49. If you need faster delivery, you can choose expedited shipping for $19.99.

Check Your Tracking Number – Visit the tracking link to view the latest shipping status.

Contact the Shipping Provider – If your order is delayed, the shipping provider may have more details.

Need Further Assistance? – If you require additional help, please reach out to our customer service team.

Lost Order? – If your order is confirmed lost, we will verify with our warehouse and logistics provider and assist you accordingly.

TIMEMORE offers a 1-year limited warranty from the date of delivery.
To be eligible for a warranty claim, all of the following conditions must be met:

1. You must be the original purchaser.
2. The product must have been purchased from the TIMEMORE official website.
3. The product must have been purchased and used within the United States or U.S. territories.
4. You must provide the original sales receipt as proof of purchase.
5. The product must have been used as intended and in accordance with the care instructions.

If your product is defective or arrives damaged, please contact our customer service as soon as possible. We will assist you in resolving the issue.

Refunds are issued once your returned item is received at our warehouse. All refunds will be processed to the original payment method and may take 1–7 days to reflect, depending on your financial institution.

We are always looking for passionate partners to bring TIMEMORE products to more coffee lovers worldwide. If you're interested in becoming a distributor or retailer, please contact us at melody@timemore.com with details about your business, location, and experience in the coffee industry. Our team will review your inquiry and get back to you within 24 hours.

TIMEMORE supports the coffee community and considers sponsorships case by case. For inquiries, please contact kevin.wu@timemore.com with event details and your request.

We’re open to collaborations for content creation and events. If you're interested, please email kevin.wu@timemore.com with your proposal and relevant details.

For any support inquiries, please email us at hello@timemore.com, and our team will assist you as soon as possible.

You can find user manuals and instructional videos on our Download Center.

We don’t have a loyalty program yet, but stay tuned for future updates! In the meantime, you can purchase our Timemore Digital Gift Card as a great gifting option.